- LogMeIn Rescue is a web-based, SaaS remote support tool that combines remote control with chat and diagnostic capabilities. It enables a support technician to diagnose and fix common device issues.
- I use a Mac everyday, and have to run LMI Rescue in a virtual machine. This is not working very well because the console disconnects whenever I connect to a VPN. We really need a Mac console. All other services have them, but you have the best features. My subscription is up in May and I will have to find a replacement if we are not getting a.
- Click this link to download the Technician Console for Mac app. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder. The application is now installed on your computer.
Automatic installation could not run. If Internet Explorer tells you - in an information bar at the top of this window - that the Technician Console add-on is.
HELP FILE
How to Start a PC/Mac Session via PIN Code
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a PIN code.
What Is Logmein Rescue
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the PIN Code connection method.
- On the Session toolbar, click New Session.
- Type the customer's name or other identifier in the Name field. You will use this name to identify the session on the Active Session tab and in the Session List.
- Select the PIN Code tab.
- Click Create PIN Code. Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
- Ask the customer to go to the PIN code entry site. Desktops and notebooks connect at www.LogMeIn123.com.Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
- The customer enters the PIN and clicks Connect to technician. The customer will see a dialog box asking him to download the Rescue Applet.
- Tell the customer to download the Applet. The download should take about 15 to 30 seconds.Note: The download procedure may vary depending on the customer's operating system and browser.
- Once the download is complete, ask the customer to click Run to execute the Applet. Once the Applet is installed, the customer status will change from Connecting to Waiting.
- Pick up the session by selecting it in the Session list and clicking Start.
Download Logmein Technician Desktop Console
You can now use the Technician Console to deliver remote support.